FREQUENTLY ASKED QUESTIONS

How will my order be delivered?

Your order will be delivered to the address you provided using a registered courier service. If you selected Cash on Delivery, the courier will collect the payment in cash when your order arrives.

How long will it take to receive my order?

Orders usually arrive within 2 to 4 working days after you place them. However, during busy holiday seasons or big sales events, it may take up to 7 working days.

How should I wash my sheets?
  • Keep white and colored sheets separate to prevent color bleeding.
  • Place sheets in the washing machine without overloading it. Use a gentle cycle for delicate fabrics.
  • Use mild detergent and avoid bleach or harsh chemicals unless recommended on the care label.
  • Wash white sheets in hot water and colored sheets in cold water to prevent fading.
  • Optionally, add fabric softener.
  • After washing, promptly remove sheets, shake them out to reduce wrinkles, and either hang them to dry or use a dryer.
How should I wash my comforter?
  • Put the comforter in the washing machine with detergent and use a delicate cycle with cold or warm water.
  • Avoid using hot water.
  • Run an extra cycle without detergent to rinse out residue.
  • Use a normal spin and add tennis balls in the dryer to maintain fluffiness.
Can I return or exchange my order?

Yes, we offer a return or exchange policy within 7 of receiving your order, as long as the product is unused and in its original packaging. Please visit our returns page or contact our customer service for more details.

What payment methods do you accept?

We accept multiple payment methods,bank transfers, and Cash on Delivery (COD), depending on your location.

Do you ship internationally?

Currently, we [do/do not] offer international shipping. If we do, include estimated delivery timelines and any customs information.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this number on our courier partner’s website to track your package.

What materials are your products made of?

Our products are made from premium materials , designed for comfort, durability, and easy maintenance.

What should I do if my order arrives damaged?

In case of damage during transit, contact our customer service within 3 days with photos of the damaged item and packaging. We’ll resolve the issue as quickly as possible.

Scroll to Top