Your privacy is important to us. It is TheArdin's policy to respect your privacy regarding any information we may collect from you across our website, https://www.theardin.com, and other sites we own and operate.

1. Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

The types of personal information we may collect include:

Contact information (such as name, email address, postal address, and phone number)
Payment information (such as credit card details, although these are typically processed by a third-party payment gateway and not stored by us)
Order information (details of products you purchase)
Account login credentials
Information you provide in customer support communications
Technical information such as your IP address, browser type, operating system, and referring URLs, collected through cookies and similar technologies.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

Process and fulfill your orders, including shipping and delivery.
Communicate with you about your orders, account, and our services.
Provide customer support.
Improve and personalize your experience on our website.
Administer promotions, surveys, or other site features.
Send you marketing communications, if you have opted in to receive them.
Detect, prevent, and address fraud, security, or technical issues.
Comply with legal obligations.

3. Information Sharing and Disclosure

We do not share your personal information with third parties, except as described in this policy or when we have your consent. We may share your information with:

Service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, marketing, and customer service. These providers are authorized to use your information only as necessary to provide these services to us.
Legal authorities if required by law or in response to valid legal process.
Other parties in connection with a corporate transaction, such as a merger, sale of assets, or financing.

4. Data Retention

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

5. Security of Your Information

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

6. Your Choices and Rights

You have certain rights regarding your personal information. You can:

Access, update, or delete your personal information by logging into your account or contacting us.
Opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us.
Request information about our data collection and use practices.

We will respond to your requests within a reasonable timeframe. Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Links

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

9. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: Sales@theardin.com
By phone: +92 320-2042249
By visiting this page on our website: www.theardin.com/contact

This policy is effective as of December 2024.